Privacy policy
Last updated: 9 March 2026
At TUCK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.
We only collect the information necessary to operate our store, process orders, improve your experience, and communicate with you about your purchases or relevant updates.
We do not sell your personal information to third parties.
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Information We Collect
When you visit our website, we automatically collect certain information about your device and how you interact with our website. This may include information about your web browser, IP address, time zone, and some of the cookies installed on your device.
As you browse the website, we may also collect information about the pages or products you view, what websites or search terms referred you to the site, and how you interact with the website.
When you make a purchase or attempt to make a purchase through our website, we collect certain information from you including:
• name
• billing and shipping address
• payment information
• email address
• phone number
This information is used to process and fulfil your order.
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How We Use Your Information
We use the information we collect to:
• process and fulfil orders
• communicate with you about your order
• provide customer support
• screen orders for potential risk or fraud
• improve and optimise our website
• provide relevant marketing and advertising
If you subscribe to our marketing communications, we may send you updates about new products, offers, or brand news. You can unsubscribe at any time.
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Advertising and Analytics
We may use advertising and analytics services provided by trusted partners such as Meta (Facebook and Instagram) to understand how customers use our website and to help us show relevant advertisements.
These services use cookies and similar technologies to collect information about how visitors interact with our website, including pages viewed, products viewed, and purchases.
These partners may receive certain information about your interaction with our website in order to provide measurement services and deliver relevant advertising.
This information helps us improve our website and measure the effectiveness of our advertising.
Customers can manage how their data is used for advertising through their browser settings or through privacy settings available on platforms such as Facebook and Instagram.
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Sharing Your Information
We share your personal information with trusted service providers who help us operate our business and provide our services. These may include:
• Shopify (our ecommerce platform)
• payment processors
• shipping and logistics providers
• analytics and advertising partners
These partners only receive the information necessary to perform their services.
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Cookies and Tracking Technologies
Our website uses cookies and similar technologies to help the website function, remember your preferences, understand how visitors use the site, and improve overall performance.
You can control or disable cookies through your browser settings.
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International Customers
If you are located outside Australia, please note that your information may be transferred to and processed in countries where our service providers operate.
By using our website and providing your information, you consent to this transfer and processing.
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Your Rights
Depending on your location, you may have rights relating to your personal information, including the right to access, update, or request deletion of your data.
To exercise these rights, please contact us using the details below.
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Data Retention
We retain order information for our records unless and until you ask us to delete this information.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.
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Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: crew@tuckactive.com.au
Business name: TUCK Active Pty Ltd