Exchange & Returns
We stand behind the gear we make. If something’s not quite right — whether you've changed your mind or received the wrong item — we’re here to help. You have 30 days from your order date to reach out and start a return.
You can return your TUCK gear if:
- It’s within 30 days of your order date
- It’s in original, resaleable condition with tags and labels attached
- It hasn’t been worn, washed, or altered in any way
Please note:
- Custom orders (like TUCK team kits or made-to-order items) can’t be returned once the order window has closed
- Return shipping is at your cost, unless the item arrived damaged or we made a packing error
- We don’t offer direct exchanges — we recommend placing a new order and returning the original for a refund
- For hygiene reasons, socks cannot be returned
How to start your return:
- Contact us at crew@tuckactive.com.au
- Include your order number, the item(s) you’d like to return, and a short note about why
- We’ll send you return instructions and a reference number
- Ship the item(s) back to our Brisbane warehouse with proof of purchase and the return reference
- Once received and inspected, we’ll process your refund and confirm via email
Please allow a few extra days for processing once your return arrives, plus bank time to finalize the refund.
Still need help?
Email us at crew@tuckactive.com.au