Exchange & Returns


Returns & Exchanges

We stand behind the gear we make. If something’s not quite right, we’re here to help.

You have 30 days from receiving your order to request a return, provided your item is in original, resaleable condition with tags attached and has not been worn, washed, or altered.

For first TUCK rowing unisuit orders placed through our website, we also offer one free size exchange, with return shipping covered.

If you need a different size, email us at crew@tuckactive.com.au with your order number and the size you’d like instead, and we’ll guide you through the next step.

 

You can return your TUCK gear if:

  • it’s within 30 days of receiving your order
  • it’s in original, resaleable condition with tags and labels attached
  • it hasn’t been worn, washed, or altered in any way

Please note:

  • custom orders, including team kits and made-to-order items, can’t be returned unless faulty
  • return shipping is at your cost unless the item is faulty or we made a packing error
  • the free size exchange applies only to your first TUCK zootie order placed through our website
  • socks cannot be returned for hygiene reasons

 

How to start a return or eligible size exchange:

  1. Email us at crew@tuckactive.com.au
  2. Include your order number, the item, and a short note about what you need
  3. We’ll send you the next steps
  4. Once your return is received and inspected, we’ll process your refund or confirm your exchange

Please allow a few extra days for processing once your return arrives, plus bank processing time for refunds.

Still need help?

Email us at crew@tuckactive.com.au