FAQs

How do I know my order went through?

You’ll receive a confirmation email as soon as your payment is processed. If it doesn’t show up, check spam — or contact us and we’ll resend it.

Is my payment secure?

Yes — we use Shopify Payments, backed by encrypted gateways and secure protocols through our payment partners.

Who do I contact if I have a question about my order?

Send us an email at crew@tuckactive.com.au

Can I return my order?

If your gear isn’t right or you’ve changed your mind, you have 30 days to return it — provided it meets our Return Policy.

Note: We don’t offer exchanges. Just order the new item and send the original back for a refund.

Can I cancel my order?

If you want to cancel, contact us at crew@tuckactive.com.au within 3 hours of placing your order. If it’s already been shipped, you'll need to return the item for a refund once it arrives.

How long does shipping take?

We dispatch orders Monday–Friday within 1–5 business days. Delivery times depend on your location and service selected:

  • Standard (AU): 1–5 business days
  • Express (AU): 1–2 business days (if ordered before 1pm)
  • International: 10–30 working days

I want to stock TUCK in my store — who do I contact?

Email us at crew@tuckactive.com.au

I want to order custom TUCK teamwear — what’s the process?

We offer fully custom kits for teams and clubs. Reach out at crew@tuckactive.com.au and we’ll help bring your crew’s vision to life.

Need to reach us directly?

Email: crew@tuckactive.com.au

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