Terms of Service

Last updated: 5 August 2025

Overview

This website is operated by TUCK. Throughout the site, the terms “we,” “us,” and “our” refer to TUCK — a performance-driven rowing brand. TUCK provides this website, along with all information, tools, and services available on it, to you — the athlete, customer, or visitor — conditioned upon your acceptance of all terms, conditions, policies, and notices outlined here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced or linked on this site. These Terms apply to all users of the site — whether you're browsing, buying, sharing, or contributing.

Please read these Terms carefully before accessing or using any part of the site. By continuing to browse or make a purchase, you agree to be legally bound by them. If you don’t accept the Terms, you may not access the site or use our services. Where these Terms are treated as an offer, your acceptance is strictly limited to these Terms.

New features or tools added to the store will also be subject to these Terms. You can review the most current version of our Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our site. It’s your responsibility to check this page periodically. Continued use of the site after any changes means you accept those changes.

TUCK runs on Shopify — a secure e-commerce platform that helps us bring high-performance gear to the rowing community worldwide.

Section 1 – Online Store Terms

By using this site, you confirm that you're of legal age in your state or region — or that you're the legal guardian allowing a minor in your care to use the site responsibly.

Our gear is built for serious athletes, not misuse. You agree not to use TUCK products or services for anything unlawful, unauthorized, or in violation of your local laws — including but not limited to copyright violations or malicious activity.

We take digital security seriously. Don’t transmit anything harmful — including viruses, worms, or destructive code — through our platform. That’s a non-negotiable.

Any breach of these terms will result in immediate suspension or termination of your access to TUCK’s services. Simple as that.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. TUCK is a performance-first brand — and we expect mutual respect in every interaction.

You understand that your content (excluding credit card details) may be transferred across networks and may be adjusted for compatibility with different systems. Don’t worry — payment data is always encrypted during transfer and handled securely by our platform.

You agree not to duplicate, copy, sell, resell, or exploit any part of our Service — including access to the website or use of the TUCK brand — without our written permission. We're happy to collaborate, but not without consent.

Section headings in this agreement are just here to keep things clear — they don’t limit or affect how the terms apply.

Section 3 – Accuracy, Completeness & Timeliness of Information<

We do our best to keep everything on this site sharp, clear, and up to date — but we can’t guarantee it’s always perfect. Some information may be historical or updated without notice.

The content on this site is provided for general use — to inform and guide, not to replace your own judgment or official sources. If you rely solely on what’s here without doing your own checks, that’s at your own risk.

We reserve the right to update or change any part of the site at any time — but we’re not obligated to do so. It’s on you to check back in from time to time if you're making decisions based on what’s published here.

Section 4 – Modifications to the Service and Prices

We’re always evolving — and that includes our products, pricing, and the way we deliver TUCK to you.

Prices for our products may change without notice. We also reserve the right to modify or discontinue any part of the Service — including the site, product availability, or features — at any time, without prior notice.

Section 5 – Products or Services

Certain TUCK products may only be available online — and quantities can be limited. All purchases are subject to our Return Policy.

We work hard to represent our gear as accurately as possible — from product descriptions to photos and sizing. But every screen is different, and we can’t guarantee that what you see on your device perfectly reflects the physical product.

We reserve the right to limit sales of our products to any person, region, or group — and to limit quantities per order if needed. We may also discontinue any item at any time without notice.

Every TUCK piece is designed for performance, but we don’t promise it’ll meet your expectations in every case. That said, we back our gear — and we're here to help if something isn’t right.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse, cancel, or limit any order you place with TUCK — whether it’s due to availability, unusual order activity, or our own internal checks. That includes limits per person, household, or order, even if the same account, card, or address is used.

If we change or cancel an order, we’ll do our best to notify you via the email or phone number provided at checkout.

It’s your responsibility to provide current, complete, and accurate purchase and account details — including your email address, billing info, and payment method. Keep this up to date so we can process your orders smoothly and contact you if needed.

For details on returns, head to our Returns Policy.

Section 7 – Third-Party Links

Sometimes we may link out to third-party websites or content — like a gear partner, article, or service we trust. Just know that we don’t own or control those platforms, and we’re not responsible for anything that happens once you leave our site.

If you click a third-party link, make sure to review their terms, policies, and how they handle your data before engaging. TUCK isn’t liable for any issues, purchases, or experiences that occur off our platform.

That said, we only link to things we believe bring value to our community — no fluff, no noise.

Section 8 – User Comments, Feedback & Other Submissions

If you send us feedback — whether it's ideas, reviews, product suggestions, or media — you're giving TUCK the right to use it however we see fit. That means we can edit, share, publish, or repost it in any format, without owing you compensation or credit.

We’re under no obligation to keep submissions confidential, pay for them, or respond to them — but we always appreciate hearing from the community.

You’re responsible for anything you post or send. That includes making sure it doesn’t violate any copyright, trademark, privacy, or other rights — and that it’s not abusive, misleading, or harmful in any way.

We may monitor or remove content if we believe it crosses a line — especially anything offensive, illegal, or damaging to the brand or community. Keep it real, respectful, and rower-minded.

Section 9 – Personal Information

When you shop with TUCK, we collect and handle your personal information with care. How we store, use, and protect that data is outlined in our Privacy Policy.

We’re committed to transparency — and we only collect what we need to deliver a seamless, secure experience.

Section 10 – Errors, Inaccuracies & Omissions

We aim for precision — but occasionally, there may be information on our site that isn’t fully up to date or 100% accurate. That might include product descriptions, pricing, availability, shipping details, or promotional info.

We reserve the right to correct any errors, update details, or cancel orders if needed — even after you've submitted a purchase — without prior notice.

We’re not obligated to clarify or refresh content unless required by law. Just because something hasn’t been updated yet doesn’t mean it’s incorrect — but if you’re unsure, reach out. We’ll always aim to make it right.

Section 11 – Disclaimer of Warranties; Limitation of Liability

We’re committed to delivering quality — but we can’t guarantee that your experience with TUCK will be perfect every time, on every device, or in every condition. Use of our site and services is at your own risk.

All TUCK products and services are provided “as is” and “as available” — without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We don’t promise uninterrupted access, flawless performance, or that everything on the site will always be up to date. If something doesn’t work as expected — we’ll do our best to fix it, but we’re not liable for any damages, lost profits, or losses that may result from using our services or products.

Some regions don’t allow exclusions of liability for certain damages — in that case, our responsibility is limited to the fullest extent permitted by law.

Section 12 – Indemnification

By using this site, you agree to defend, indemnify, and hold harmless TUCK, along with our team, partners, affiliates, and suppliers, from any claim or demand — including reasonable legal fees — that arises from your misuse of the site, your violation of these Terms, or your infringement on someone else’s rights.

We're here to protect our brand, our athletes, and our customers — and this section helps make that possible.

Section 13 – Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will still be enforced to the maximum extent allowed by law — and the rest of the Terms will stay in full effect.

In short: if one section breaks, the rest still stands strong.

Section 14 – Termination

These Terms stay in effect until either you or TUCK ends the agreement. You can terminate at any time by stopping your use of the site and letting us know.

If we believe you’ve violated these Terms — or acted in a way that goes against the spirit of the TUCK brand — we reserve the right to end your access to our services without notice. You’ll still be responsible for any outstanding charges or obligations up to that point.

Everything in these Terms that should survive — like payment obligations, ownership rights, disclaimers, and limitations — will continue even after termination.

Section 15 – Entire Agreement

These Terms — along with any other policies or rules posted on our site — make up the full agreement between you and TUCK. They override any prior communications, proposals, or understandings (whether written or spoken) between us.

If we don’t enforce part of these Terms, it doesn’t mean we’re waiving our right to do so later.

We’ve kept things as clear as possible, but if there’s any ambiguity, it won’t be held against the one who wrote it. We’re all about fairness and clarity.

Section 16 – Governing Law

These Terms — and any agreements or transactions between you and TUCK — are governed by the laws of Australia. By using this site, you agree that any disputes will be handled under Australian jurisdiction.

We’re proudly based here, and our operations are rooted in those legal standards.

Section 17 – Changes to Terms of Service

You can review the most current version of our Terms of Service anytime on this page.

We may update or modify these Terms when needed — whether it’s to reflect a new product, service update, or legal change. When we do, we’ll post the changes here. It’s your responsibility to check in periodically. Continued use of the site means you accept the latest version.

We’ll always aim to keep things clear, fair, and aligned with the values of the rowing community we serve.

Section 18 – Contact Information

If you have any questions about these Terms, or anything else related to TUCK, we’re here to help.

Email us at crew@tuckactive.com.au

We appreciate your trust — and we’ll always do our best to respond clearly, quickly, and with the respect our crew deserves.